Refund Policy

We review returns for both defective and non-defective merchandise, and customers may also request an exchange. This voluntary program is limited to new goods; a non-defective item must remain unused and in its original condition.

Start within 30 days

Email cawohopebe992@gmail.com no later than 30 calendar days after delivery. Include the order number, checkout email and reason for the request. For damage, a defect, a wrong item, missing parts or a material description mismatch, attach useful photographs or video and keep the packaging and related components. Local rights that cannot lawfully be excluded remain available.

Approval and return by mail

Please obtain approval before sending anything. Once approved, we confirm the accurate return address and mailing instructions; our correspondence address is not automatically the returns location. A free prepaid return label is included in the parcel. Use that enclosed label for an eligible approved return, so the customer does not pay the associated return-label or return-shipping charge. If the label is missing or lost, ask our team for help. No restocking fee is charged.

Exchanges and refunds

Exchanges are accepted after review and depend on available inventory. Within 10 days after refund approval, we process and initiate the credit to the original payment method. A bank, card issuer or payment service may need additional time to post it, so initiation is not a promise of account receipt on day ten.